TERMS & CONDITIONS

Please read these terms and conditions carefully before using this website, applying for PUNCH registration, purchasing any class, session or event or package of classes, sessions or events and using any of the services offered by PUNCH.

 

These Terms and Conditions set out the whole agreement between you and us for the supply of services and constitute an agreement between you and us. Please ensure that you read and understand these Terms and Conditions because you will be bound by them.

 

Information about PUNCH and how to get in touch with us

PUNCH is a trading name of PUNCH Boxing Club a company registered in the United Arab Emirates under company license number CN-2599704 and whose registered office is International Tennis Complex, Zayed Sports City, Abu Dhabi, United Arab Emirates. You can contact PUNCH on 02-6669717, or via email info@punchclub.ae. Unless otherwise provided for in these terms and conditions, if PUNCH has to contact you it will do so by phone or email.

 

Your rights & responsibilities accessing & using the PUNCH website

When you use this website you agree to abide to civil, commercial, intellectual property, communications and liable laws which apply in the United Arab Emirates, regardless of your location. Failure to do so may result in legal action in a United Arab Emirates court and possible extradition for offenses. In addition to these laws, we wish to reaffirm the following rights:

 

Terms & conditions for accessing the PUNCH website

  1. By using this site you agree to be legally bound by these terms and conditions. If you do not agree to be legally bound by all the following terms you should not access and/or use our website or communicate in any way with the server hosting this website, namely, but not limited to, www.punchclub.ae

  2. You agree that we reserve the right to change these, or any, terms and conditions, content and/or declarations without prior notification, and changes made come into immediate effect upon being presented here. When such changes are made, you may revoke your agreement by engaging with our company online using this or any website, or continue to accept such changes.

 

Lawful use

  1. You may not broadcast, copy, download, frame, reproduce, republish, post, transmit or otherwise use the website content appearing on the PUNCH website, or any other media, in any way except for your own personal, non-commercial use. Any other use of such content requires permission of PUNCH (contact details available on the PUNCH website).

  2. You agree only to use the PUNCH website, and associated services for completely lawful purposes, in a way that does not infringe the rights of, restrict or inhibit the use or enjoyment of this site by any third party. Prohibited behavior includes but is not limited to defamation, damaging the security of the PUNCH website, harassing or causing distress or inconvenience to any person, damaging content on the PUNCH website, transmitting obscene or offensive content or anything which may affect the effective operation of the PUNCH website.

  3. We reaffirm, hacking, damaging or otherwise compromising the security of the PUNCH website is highly unlawful under the United Arab Emirates law, and hence will be treated as criminal damage in a United Arab Emirates court of law.

 

Disclaimers/limitation of liability

  1. PUNCH websites content, is provided on a "As Is" and on an "voluntary access" basis without any representations or any kind of warranty whether express, implied or statutory of merchantability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

  2. PUNCH will not be liable for any damages, including consequential damages, or any damages arising from the loss of use, interruption of trade, financial loss or damages, whether in contract, negligence or other tortious action, arising from or in connection with the use of our website.

  3. We refuse to accept any responsibility for the failure and/or actions of third parties, and content and communication interception which may occasionally occur using the website or associated services.

 

Third party content

  1. Any third party content hosted or otherwise presented on the PUNCH website is copyright of it's respective owners. We do not accept liability for any loss or damage in transmission of such content and in turn do not accept any liability for how content may be misused by the PUNCH websites users.

  2. If you notice any third party, unauthorized content displayed on the PUNCH website or otherwise communicated or transmitted by PUNCH, please contact us (contact details available on the PUNCH website).

 

Third party sites/links

  1. PUNCH is not responsible for the availability of content of any third party websites or material accessed through the PUNCH website. PUNCH purposely does not monitor third party content available through third party websites and/or links as a disclaimer of liability for such content.

  2. PUNCH does not endorse, and shall not be held responsible for any content, advertising, products, services or information on or available from third party sites. Third party sites linked through the PUNCH website are not covered by our terms of service, and hence you must review their policies appropriately.

 

Health and safety 

At PUNCH, health and safety should embrace “in a holistic way” the interactions between the working environment, equipment, systems and procedures, our staff and our clients. 

 

Hence to protect the health and safety of each client, it is important that both PUNCH staff and all clients follow and comply with these terms and conditions, and at all times whilst participating in the activities offered by PUNCH, clients must have regard to not only their own health and safety but also the health and safety of other participating clients, PUNCH staff and other persons during their time at PUNCH facilities.

 

Laws & customs of the United Arab Emirates

PUNCH staff and clients alike are to pay due respect to the civil and religious institutions and customs of the United Arab Emirates. This includes dress code and code of conduct during their time at PUNCH facilities.

 

Application for PUNCH registration 

  1. No person may participate in any PUNCH class unless he or she has registered with PUNCH.

  2. Persons under the age of 14 are not permitted to participate in any of PUNCH's activities, and accordingly are not eligible for registration. Applicants may be required to present to PUNCH proof of age at any time as deemed necessary by PUNCH.

  3. A person may apply for registration by submitting the required information on the PUNCH website only. This includes a Personal Details Form and a Health Questionnaire. 

  4. The Personal Details Form (or online form) must be completed and submitted by the applicant and not by any other person, all the personal details required must be provided, and the details provided must be accurate. Without prejudice to the foregoing provisions of the clauses herein upon entry into this agreement and every time the applicant enters any of PUNCH's facilities, he or she warrants and represents to PUNCH that the personnel details submitted during the registration has remained accurate.

  5. The Health Questionnaire must be completed and submitted by the applicant and not by any other person, all the health questions asked must be answered, the answers must be complete and accurate and not misleading, and the applicant must voluntarily disclose all other information relating to his or her physical or mental health or wellbeing which is or may be relevant to him or her participating in any PUNCH class. Without prejudice to the foregoing provisions of the clauses herein upon entry into this agreement and every time the applicant enters any of PUNCH's facilities, he or she warrants and represents to PUNCH that he or she has no medical conditions known to him or her that would mean that he or she is not capable of all forms of exercise and that such exercise will not be detrimental to his or her health. If in doubt, it is the sole responsibility of the applicant to consult a medical practitioner or to cancel his or her registration.

  6. PUNCH may refuse an application for registration or entry to PUNCH facilities if it has reason to believe:

    1. The applicant is under the age of 14 years; or 

    2. The Personal Details Form has not been properly completed and submitted or any of its content has or may have changed or is or may be incorrect or inaccurate; or

    3. The Health Questionnaire has not been properly completed and submitted or any of its content has or may have changed or is or may be incorrect; or

    4. Any further information requested as deemed necessary by PUNCH; or

    5. Any participation in any PUNCH class or session would or could be a risk to the health or safety of the applicant; or

    6. The registration of that person, or the participation of that person in any PUNCH class, session or event, would or could prejudice or harm PUNCH or any of its business or affairs. Refusal of an application for registration will be communicated to the applicant as soon as practicable through email, phone or other methods as deemed necessary by PUNCH.

  7. Following notification of the acceptance of an application for registration, PUNCH will provide the client with a username and an initial password which will enable the client to log in to the PUNCH website. Once logged in the client may change the password as he or she wishes. Client maintaining an account on the PUNCH site, is responsible at all time for 

    1. Providing accurate and updated account information; 

    2. Maintaining the confidentially of the account and password. Client agrees to accept responsibility for all activities that occurs under his or her account or password.

  8. If at any time after registration any the content of the duly completed the online Personal Details Form(as the same may have been properly changed or corrected),or the content of the duly completed Health Questionnaire (as the same may have been properly changed or corrected),or any further information provided under clauses 4 or 5, changes or is discovered to be incorrect, the client must as soon possible update his or her profile on the PUNCH website before commencing with any activities with PUNCH. 

  9. PUNCH may at any time cancel any registration if it has reason to believe:

    1. The client is under the age of 14 years; or

    2. The Personal Details Form or the Health Questionnaire was not properly completed and submitted; or

    3. Any further information requested as deemed necessary by PUNCH; or

    4. The client has failed to give proper notification of any changes or corrections; or

    5. Any participation in any PUNCH class, session or event would or could be a risk to the health or safety of the client; or

    6. The continuing registration of the client, or the participation of the client in any PUNCH class, session or event, would or could prejudice or harm PUNCH or its business or affairs or any of its other clients, workers, contractors, agents or representatives; or

    7. The client has no intention of attending any PUNCH classes, sessions or events, and where the client has failed to participate in any PUNCH class, session or event within the specified validity duration of purchased classes/packages period PUNCH will be entitled to presume such an intention. Cancellation of a registration will be conducted automatically and may be communicated to the client as soon as practicable by email, phone or other methods as deemed necessary by PUNCH. There is no right of appeal against a cancellation, but a cancellation does not prevent further applications for PUNCH registration.

  10. Following cancellation of a registration, any contract between PUNCH and the applicant shall terminate, save that any provision of these terms and conditions that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect. The client will not be permitted to participate in any PUNCH classes after cancellation.

  11. Following cancellation of a registration, PUNCH will not refund any monies paid by the client on account of any classes taking place after cancellation and in which the client has not participated. 

 

Purchase, transfer & refund of classes & products

  1. From time to time PUNCH will advertise and market PUNCH classes or sessions, packages of classes or sessions and events specifying the venue, date, start time and duration and description. In the advertising material any images relating to a class are for illustrative purposes only.

  2. From time to time PUNCH may need to make changes to classes or sessions or packages of classes or sessions or events. Clients will be notified of these changes as soon as practicable by email, phone, or other methods as deemed necessary by PUNCH.

  3. Purchases of classes or packages of classes may be made online through the PUNCH website, by telephone to the relevant PUNCH phone number, or in person at any PUNCH reception, and must be paid for in full by credit or debit card or cash at the time of purchase. Client must present the user name under which the purchase is intended during the purchase. No purchases will be made under a non registered account.

  4. Once a purchase has been made for a client using a credit or debit card PUNCH will record and keep the details of that card for use in future purchases. If the client does not wish for such details to be recorded and kept in this way, or wishes to make a particular purchase using a different credit or debit card or cash, he or she must notify PUNCH of this fact at the time of purchase.

  5. A purchase of a class, session or event or a package of classes, sessions or events does not guarantee that the client will be able to attend any particular class, session or event. Classes, sessions or events are filled on a "first come first served" basis, and if a particular class is full or otherwise not available the cost of that class will be held to the credit of the client to be applied to another class to be selected by the client. 

  6. If or when a particular class, session or event is full or otherwise not available the client will be added to a "waiting list" if he or she requests this online through the PUNCH website, by telephone to the relevant PUNCH phone number, or in person at any PUNCH reception, quoting his or her PUNCH website username. Once on the waiting list PUNCH may at any time up to 24 hours before the class, session or event start time notify the client by email, phone or any other methods as deemed necessary by PUNCH that the class has become available and confirming the date, time and place of the class. If no such notification is given during such period the class shall be deemed to be full or otherwise not available to the client. PUNCH will not disclose any waiting list positions or updates.

  7. From time to time for various reasons beyond its control, such as but not limited to an injury or illness to a trainer or the unavailability of a venue, PUNCH may need to cancel a class that a client is due to attend. Not less than 24 hours before the class start time PUNCH will send to the client an email notifying him or her of the cancellation and confirming that the cost of that class will be held to his or her credit for application to another class to be selected by the client. 

  8. A client may cancel any particular class that he or she is due to attend if not less than 1 hour before the class start time. Client should notify PUNCH of the cancellation online through the PUNCH website, quoting his or her PUNCH website username. Following cancellation PUNCH will hold the cost of the cancelled class to the credit of the client and apply that credit to another class to be selected by the client. 

  9. If a client fails to attend a particular class that he or she is due to attend, and has not cancelled that class PUNCH may (but is not obliged to) hold the cost of that class to the credit of the client and apply that credit to another class to be selected by the client. If it is decided not to credit the client, the client will not be entitled to any refund of any of the cost of the class or any other compensation.

  10. Where PUNCH holds any money to the credit of the client for more than the validity of class/package, the money will be deemed to have been spent by the client with PUNCH, and the client will not be entitled to any refund of any of the cost of the class or any other compensation.

  11. All PUNCH classes, sessions and packages have specific validities from the date of purchase, for which shall expire with no refund, if not utilized by the client before the expiry date. 

  12. PUNCH adopts a “No Refund” policy for all classes and packages. 

  13. Clients have the option to transfer classes, sessions and packages to another person as long as the latter is a registered member of PUNCH. Only one (1) transfer is possible within a three (3) months period.

  14. A client may return a merchandise item and be granted a full refund within 3 days of purchase as long as the item is in it’s original packaging and not exposed to any apparent damage. The original receipt must accompany the item otherwise the refund cannot be granted.

  15. A client may exchange a merchandise item within 12 days of purchase as long as the item remains in its original packaging and not been used and damaged. Excess monies shall not be refunded in case of exchange to a lower value. Money difference resulting from an exchange to a higher value item must be borne by the customer.

 

Participation in PUNCH classes, sessions or events 

  1. Clients due to participate in a class, session or event must arrive at the scheduled venue not later than 15 minutes before the scheduled start time. Late arrival may result in participation being disrupted. Where a client arrives after the scheduled start time his or her participation will be at the sole discretion of any PUNCH staff. If it is decided that the client should not participate he or she shall be deemed to have failed to attend the class, session or event.

  2. Upon arrival a client must report to the PUNCH reception and provide such evidence of identification as the PUNCH staff may reasonably request. PUNCH reserves the right to exclude from the class any person who staff are unable to verify as the client for whom the class was purchased. If a person is excluded, the client will not be entitled to any refund of any of the cost of the class or any other compensation.

  3. A client must ensure that he or she wears clothing, footwear or other accessories that is appropriate when participating in any PUNCH class, session or event. If any PUNCH staff has reason to believe that any item of clothing or footwear is inappropriate, or any other accessory is unsuitable, the client will be required to change or remove such item. If the client fails to comply with such a requirement the client will be required to stop all further participation or limit or restrict any further participation as considered necessary to protect the health and safety of the client, other clients participating in the class, session or event, PUNCH staff, and any other person at the PUNCH facility. If further participation is stopped or limited or restricted the client will not be entitled to any refund of any of the cost of the class or any other compensation.

  4. Clients should avoid taking any food or drink into a class, or consuming any food or drink during participation (other than water or appropriate energy drinks to the extent necessary for rehydration and as required for a medical condition).

  5. If at any time during participation in a class a client suffers any injury or illness (however minor), the client must immediately disclose this fact to the trainer taking the class. Thereafter the client shall provide such further information relating to the injury or illness as the trainer may reasonably request. If the trainer has reason to believe that the client has any injury or illness which with any further participation would or could be a risk to the health and safety of the client, other clients participating in the class, PUNCH staff, or any other person for the time being present, the trainer may require the client to stop all further participation or limit or restrict any further participation as the trainer considers necessary to avoid such risk. If further participation is stopped or limited or restricted, the client will not be entitled to any refund of any of the cost of the class or any other compensation, but PUNCH may (but is not obliged to) hold the cost of that class to the credit of the client and apply that credit to another class to be selected by the client.

  6. At the end of a class clients should promptly vacate the facility, taking with them all of their personal belongings and effects. PUNCH will not be liable in any way for any damage or loss of clients personal belongings and effects. Clients shall return back to PUNCH any exercise items such as but not limited to boxing gloves, hand wraps, etc.

  7. Without prejudice to the foregoing provisions in these Terms and Conditions, at all times during participation in a class a client must not do or omit to do any act or thing which:

    1. Would or could put at risk his or her own health or safety or the health or safety of any other client participating in the class, or the trainer taking the class, or other PUNCH staff, or any other person for the time being present; or

    2. Would or could cause any distress, disruption or annoyance to any other client participating in the class, or the trainer taking the class, or other PUNCH staff, or any other person for the time being present; or

    3. Would or could frustrate or interfere with the class or any activities taking place in the class. If the trainer taking the class has reason to believe that the client is doing or omitting to do any such act or thing, the client will be required to stop doing or omitting to do that act or thing. If the client fails to comply with any such requirement the trainer may require the client to stop all further participation or limit or restrict any further participation as the trainer considers necessary to protect such health and safety, to avoid such distress, disruption and annoyance and to avoid such frustration and interference. If further participation is stopped, limited or restricted, the client will not be entitled to any refund of any of the cost of the class or any other compensation.

  8. Without prejudice to the foregoing provisions in these Terms and Conditions, at all times during participation in a class a client must do all such acts and things, and comply with all such directions and instructions, which the trainer taking the class considers necessary to protect the health and safety of the client, other clients participating in the class, PUNCH staff, and any other person for the time being present. If the client fails to do any such thing, or comply with any such direction or instruction, the trainer may require the client to stop all further participation or limit or restrict any further participation as the trainer considers necessary to ensure such protection. If further participation is stopped or limited or restricted, the client will not be entitled to any refund of any of the cost of the class or any other compensation. 

  9. The customer acknowledges that participation in PUNCH classes and/or events is dangerous with many inherent risks and hazards, and as a consequence personal injury and sometimes death can occur, and the customer assumes and accepts all such risks and hereby waives the right to sue PUNCH for any personal injury or death in any way whatsoever caused by or arising from the customer’s participation in such activities.

  10. The customer agrees to pay the cost of and authorizes PUNCH to take all steps it considers reasonably necessary to protect his/her welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.

 

Consumer rights & protection

For details regarding consumer rights and protection, please visit the Department of Economic Development (DED) website https://ded.abudhabi.ae/en/Consumer-Protection or any of DED centers or call +97128158888-800555.

 

Utilization of personal information or media (of all forms)

  1. PUNCH will use the personal information you provide in connection with your registration, your purchase of classes, sessions or events and packages of classes, sessions or events, your attendance at classes, sessions or events, and to inform you about our workouts and associated products. You may stop receiving information at any time by contacting us to request this.

  2. PUNCH will only give your personal information to third parties where the law either requires or allows us to do so.

  3. PUNCH may use any photographs, video footage of you, your dependents, or other minors in your care who use our facilities, collected during your use of our facilities for publication and for use in advertising or promotional material. Such photographs or video footage may appear (whether on their own or in conjunction with other photographs, video footage and/or text graphics) on social media platforms such as Facebook; Instagram; Twitter; Youtube; and/or Snapchat. You hereby grant PUNCH the unfettered right to use all such photographs and/or video footage in such manner and hereby grant us permission to record, store, transmit, reproduce, replicate, modify, advertise and generally exploit all such photographs and video footage for our benefit and in such manner as we in our discretion deem appropriate. Note also that PUNCH operates closed circuit television cameras on-site which may be recording footage of you, your dependents, or other minors in your care while using our facilities. You consent to our use of all such footage in the manner described above and agree that the purpose for using such photos and/or video footage is for advertising, marketing and promotional purposes only and is not intended to insult, defame or slander any person. You acknowledge and agree that your consent and agreement to the above is given for yourself as well as on behalf any dependents or other minors in your care while using our facilities.  You also agree not to take photos for Commercial use without the consent of PUNCH.

 

Other important terms 

  1. PUNCH reserves the right to update, change, remove or add any part or provision to this agreement as deemed necessary by PUNCH.  

  2. Even if PUNCH fails to enforce any of its rights at any time, for any period and for whatever reason, it will not be construed as a waiver of such rights; neither will any failure to identity or act upon your breach of the terms of this agreement be deemed to be an affirmation by us that your behavior is acceptable. PUNCH reserves the right to take enforcement action against you later as deemed necessary by PUNCH.

  3. PUNCH may assign or transfer the benefit of this agreement and its obligations under it, to any other legal entity at any time without notice to you.

  4. This agreement is governed by the laws of the United Arab Emirates, the Courts of which shall have exclusive jurisdiction.

  5. Where any part(s) or provision(s) of this agreement is found to be illegal, outdated, less legally preferable in a legal action or otherwise unenforceable by reason of the laws of the United Arab Emirates, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from this agreement and the remaining terms shall survive, remain in full force and effect. We refuse to accept liability for parties who do not make us openly aware of faults and later deny such observations in legal action.

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© 2019 PUNCH Boxing Club. All Rights Reserved.